Shipping
Where we ship
Jordan Apparel is designed and made in Lahore, Pakistan — and we ship both domestically within Pakistan and internationally to the United States. Every garment leaves our Lahore warehouse regardless of destination; "made in Pakistan" describes where it's produced, not where it's sold.
Processing times
Every order is picked, checked, and packed at our Lahore warehouse. Orders placed before 2pm PKT on a business day usually leave our warehouse the same day; orders placed after 2pm, or on a Sunday, go out the next business day. During sale periods or new-drop launches, processing can take an extra 1–2 business days because of order volume — we will always email you if a delay crosses into that range.
Made-to-order and pre-order items (flagged clearly on the product page) follow their own timeline, which is listed on that specific product rather than here.
Shipping within Pakistan
Rates and timelines depend on where the order is going:
| Zone | Cities | Estimated delivery | Standard rate |
|---|---|---|---|
| Zone A | Lahore, Karachi, Islamabad, Rawalpindi | 2–4 business days | Rs 200 |
| Zone B | Faisalabad, Multan, Peshawar, Sialkot, Gujranwala, Hyderabad | 3–5 business days | Rs 250 |
| Zone C | All other cities and towns | 5–8 business days | Rs 300 |
Shipping is free on all prepaid and Cash on Delivery orders over Rs 5,000, regardless of zone. Remote or high-altitude areas (parts of Gilgit-Baltistan, Azad Kashmir, and interior Balochistan) can take an additional 2–4 days beyond the estimates above, and our courier partners may apply a small remote-area surcharge that we will disclose at checkout before you confirm the order.
Shipping to the United States
We ship to all 50 states via international courier (DHL Express or FedEx International, chosen automatically per order).
| Service | Estimated delivery | Rate |
|---|---|---|
| Standard International | 8–14 business days | $14.00 flat rate |
| Express International | 4–6 business days | $32.00 flat rate |
US orders over $150 ship free on the Standard service. Prices at checkout are shown in USD; see Contact if you'd like a quote before ordering.
Customs and import duties: US orders may be subject to customs duties or import taxes on arrival, which are the customer's responsibility and are not included in our shipping rate or collected by us at checkout — they're billed by the courier or US Customs directly, if applicable. Most orders under $800 fall under the US de minimis threshold and clear without additional charges, but this isn't guaranteed on every shipment.
US orders are prepaid only — Cash on Delivery is available for Pakistan deliveries only, for obvious logistical reasons.
Delivery partners
Within Pakistan we ship with a mix of national courier partners — primarily TCS, Leopards, and M&P — chosen automatically per order based on which one currently offers the best coverage for your postal code. For the US, we use DHL Express or FedEx International. You do not need to select a courier; we handle that on our end.
Cash on Delivery
Cash on Delivery (COD) is available on every order shipped within Pakistan, with no minimum order value. Please have the exact amount ready for the rider where possible — not all riders carry change for large notes. US orders, and Pakistan orders where you'd rather pay in advance, are prepaid — contact us for bank transfer or card payment details.
Order tracking
Once your order ships, you will receive an SMS (Pakistan) or email (US) with your tracking number and a link to the courier's tracking page. If you do not receive this within 2 business days of placing your order, check your spam folder first, then reach out to us — see the Contact page — and we will look into it immediately.
Delays and public holidays
We do not process or ship orders on Pakistani national public holidays (Eid-ul-Fitr, Eid-ul-Azha, Independence Day, and other gazetted holidays), and courier networks generally run reduced schedules around these dates too. If a holiday falls within your delivery window, expect an extra 1–3 days. Heavy monsoon weather in July–August can also cause regional delays within Pakistan outside of anyone's control. International shipments can also be held briefly at US customs — this is outside our courier's control and not something we can expedite.
Damaged or missing packages
Inspect your package on delivery where possible. If a parcel arrives visibly damaged, you can refuse delivery and the courier will return it to us — just let us know and we will send a replacement or refund once it's back in our warehouse. If the box looks fine on the outside but the contents are damaged or something is missing, contact us within 48 hours of delivery with your order number and photos, and we will resolve it at no cost to you.
Shipping FAQ
Can I change my delivery address after ordering?
Yes, as long as the order hasn't already been handed to the courier. Contact us with your order number and the corrected address as soon as possible.
Can I choose a specific delivery time?
Not currently — our courier partners deliver within normal business hours and don't support timed delivery slots yet.
Do you ship to PO boxes?
No, our courier partners require a physical address for both delivery and, where applicable, Cash on Delivery collection.
Do you ship outside Pakistan and the US?
Not yet — Pakistan and the United States are our two markets today. The About page has more on where we're headed as a brand.