Returns

Return window and condition

If something isn't right, you have 7 days from the date of delivery to send it back. To qualify for a return, items must be:

• Unworn and unwashed, with the original hang tags still attached.
• In their original packaging, including any dust bags or boxes that shipped with the item (footwear especially).
• Free of any odour, marks, or alterations — this includes deodorant marks and perfume.

Items that don't meet these conditions may be sent back to you instead of refunded, at our discretion.

Non-returnable items

For hygiene reasons, the following categories are final sale and cannot be returned or exchanged unless the item arrived faulty or incorrect:

• Underwear and briefs
• Socks
• Fragrance, once the seal is broken

Items marked "Final Sale" in their product description are also excluded from returns regardless of category.

How to start a return

1. Contact us at hello@jordanapparel.com or through the Contact page with your order number and the item(s) you'd like to return.
2. We'll confirm eligibility and, if approved, arrange a courier pickup from your address — you don't need to visit a courier office yourself.
3. Pack the item securely, ideally in the original packaging, and hand it to the rider when they arrive.
4. Once we receive and inspect the item at our warehouse (usually within 2–3 business days of pickup), we'll process your refund or exchange.

Return shipping costs

Return pickup is free for exchanges and for returns due to our error (wrong item, faulty item, damaged in transit). For change-of-mind returns within Pakistan, a flat Rs 200 return shipping fee is deducted from your refund to cover the pickup courier cost. For US change-of-mind returns, a flat $8 return label fee is deducted instead, and you'll drop the package at any DHL or FedEx location using the prepaid label we email you.

Refunds — method and timeline

How you're refunded depends on how you paid:

• Cash on Delivery orders (Pakistan) are refunded as store credit, issued as a discount code by email within 3 business days of us receiving the returned item.
• Prepaid orders (bank transfer, Pakistan) are refunded to the original account within 5–7 business days of us receiving the returned item.
• US orders are refunded in USD to the original payment method within 5–10 business days of us receiving the returned item, accounting for international transit time back to Lahore.

You'll get an email as soon as your refund is processed, so you're not left guessing.

Exchanges

Need a different size or colour instead of a refund? Mention that when you start your return and we'll dispatch the replacement as soon as the original item is picked up — you don't need to wait for it to arrive back at our warehouse first, unless the requested item is low in stock, in which case we'll hold it for you and confirm by email.

Faulty or incorrect items

If you received the wrong item, or something arrives with a genuine manufacturing fault (loose stitching, broken zip, printing defect), that's on us. Contact us within 7 days with photos of the issue and we'll cover return shipping in full and send a replacement or full refund, whichever you prefer.

Returns FAQ

Can I return sale items?

Yes, sale items follow the same 7-day policy unless specifically marked "Final Sale" on the product page.

What if I lost the original packaging?

It's not a strict requirement for clothing — just make sure the item itself is unworn with tags attached. Footwear should still include its box where possible, as this is part of what we resell.

How do I use store credit?

Store credit is issued as a discount code that applies automatically at checkout, and doesn't expire.