Privacy Policy | Jordon Northan Apparel

Last updated: 6 August 2026

JORDON NORTHAN APPAREL ("Jordon") respects your privacy. This policy explains what personal data we collect when you shop with us or use our website, why we collect it, how long we keep it, who we share it with to run our business, and how you can exercise your rights.

Who we are

We design and manufacture menswear in Sialkot, Pakistan, and ship across Pakistan and to the United States. We are the controller of your personal data collected through our website and our customer service channels.

What data we collect

Information you provide

Contact details: name, email address, phone number.
Addresses: billing and delivery addresses.
Order details: products purchased, size/fit selections, delivery notes, returns information.
Account details (optional): username/email and password (stored in hashed form) if you create an account.
Payment information: we do not store full card numbers or sensitive payment data. Your payment is handled securely by our payment provider. We receive transaction references and status.
Communications: messages you send to us (for example, by email or through our contact form), survey responses, and your marketing preferences.

Information we collect automatically

Device and usage data: IP address, device and browser type, pages viewed, time on page, referral source, and general location derived from your IP.
Cookies and similar technologies: small files placed on your device to run the site, remember your basket, and measure performance. See Cookies and analytics below.

Why we use your data

To process your order: take payment, provide invoices, pick/pack, arrange delivery, and handle returns.
To provide customer support: answer questions and resolve issues.
To manage your account: save your details and order history.
To improve our products and website: analyse what works, fix problems, and plan small, considered collections.
To personalise your experience: remember preferences such as fit or delivery address.
To prevent fraud and keep the service secure: verify transactions and protect our website.
To send updates and marketing: only with your consent or where allowed; you can opt out at any time.
To meet legal, tax and accounting obligations.

Legal bases for processing

Depending on the activity, we rely on one or more of the following: performing a contract (fulfilling your order), our legitimate interests (running and improving our business, preventing fraud), your consent (marketing, certain cookies), and legal obligations (record keeping).

How long we keep your data

Orders and transactions: kept for as long as needed to fulfil your order, support returns and customer service, and to meet legal, tax and accounting requirements.
Account information: kept while your account is active. If inactive, we may archive or delete after a reasonable period.
Customer service communications: kept for a reasonable period to track and resolve issues and improve our service.
Marketing preferences and email lists: kept until you unsubscribe or ask us to delete, plus a short period to record your opt-out.
Cookies and analytics: session cookies expire when you close your browser; persistent cookies remain on your device for a set period unless you delete them. Aggregated analytics may be kept for trend analysis.

Cookies and analytics

We use cookies and similar technologies to operate our site and understand how it is used. You can manage cookies in your browser settings and, where offered, through our cookie banner.

Types of cookies we use

Essential: required for core functions such as basket, checkout, and security. You cannot turn these off.
Functional: remember choices (for example, delivery address or fit preferences).
Analytics: help us measure site performance and improve the experience. Data is used in aggregate to understand trends.

We do not sell your personal data. We do not use third‑party advertising cookies on our site.

Third-party processors

We share personal data with trusted service providers so we can run our business. They only process your data on our instructions and must protect it.

Payment processing: secure payment gateways handle your payment. They receive your payment details directly. We receive payment confirmation and fraud‑prevention signals.
Shipping and logistics: courier and postal partners receive your name, delivery address, phone, email, and necessary order details to deliver your parcel and meet customs requirements where applicable.
Email and communications: email service providers send order updates, operational messages, and newsletters (if subscribed).
Website hosting and security: hosting, content delivery networks (CDNs), and security services store the site and keep it reliable. Limited logs may include IP addresses and error details.
Analytics: analytics providers help us understand website performance and usage in aggregate.

Some providers may be located outside Pakistan, including in the United States and other countries. When data is transferred internationally, we take appropriate steps to protect it, such as contractual safeguards.

Your rights and choices

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data, where applicable.
Restrict or object to certain processing, including direct marketing.
Withdraw consent where processing is based on consent.
Data portability for information you provided to us, where applicable.

You can manage marketing emails by using the unsubscribe link in our messages or by contacting us. To exercise any rights, email us at hello@jordonapparel.com. We may need to verify your identity before acting on your request.

Security

We use reasonable technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls, and secure password hashing for accounts. No system is perfectly secure, but we work to keep your information safe.

Children

Our website and products are not directed to children, and we do not knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. We will post the new version on our website and update the "Last updated" date above.

Contact us

If you have questions or concerns about your privacy, please reach out via our contact page or email hello@jordonapparel.com. We will be happy to help.