Shipping Policy

JORDON NORTHAN APPAREL ("Jordon") ships nationwide in Pakistan and to the United States. Orders are packed in Sialkot, Pakistan. This page explains how we dispatch, which carriers we use, how tracking works, what can cause delays, and how customs and duties are handled for international deliveries.

Where we ship

• Pakistan: Delivery to all major cities and most towns via our domestic courier partners.
• United States: International delivery from Pakistan to all states. Final mile may be handled by a local partner carrier.

Dispatch timelines

• Orders placed Monday to Friday are usually dispatched within 1–2 working days.
• Orders placed on weekends or public holidays are processed on the next working day.
• During collection launches, sales or peak periods, please allow an extra working day for dispatch.

We ship complete orders together. If you need items sent separately, contact us before dispatch and we will confirm options.

Carriers and tracking

• Pakistan: Delivered by reputable national courier services with door‑to‑door delivery where available.
• United States: Sent via international express or postal partners. In some cases, the parcel transfers to a local carrier for final delivery.
• Tracking: You will receive a shipping confirmation email with a tracking link once your order is dispatched. Tracking may take up to one working day to show movement after the first scan.
• Signatures: A signature may be required. If no one is available, the carrier may attempt redelivery or direct you to a collection point.

Estimated delivery times (after dispatch)

• Pakistan: Typically 2–5 working days, depending on destination and service availability.
• United States: Typically 5–10 working days. Rural or remote addresses may take longer.

These are estimates, not guarantees. Customs inspections (for international shipments), weather, and other factors outside our control can extend delivery times.

Customs, duties and taxes (United States)

• International orders ship from Pakistan. Your order may be subject to import duties, taxes and brokerage or handling fees charged by US Customs and/or the carrier on arrival.
• These charges are not included at checkout and are the recipient’s responsibility. We cannot advise the exact amounts.
• We cannot mark parcels as gifts or declare a lower value.
• Customs checks can delay delivery. Jordon is not responsible for delays once the parcel is with the carrier or held by customs.

Delays and service interruptions

• Severe weather, public holidays, security checks, carrier network congestion, strikes, incomplete addresses, or remote area service limits can cause delays.
• Some locations may require additional transit time or collection from a nearby depot if home delivery is not supported.
• PO boxes: Some carriers cannot deliver to PO boxes. A full street address helps avoid delays.

Delivery issues

• Tracking not updating: It can take time for scans to appear, especially during handovers between carriers. If there is no update for several days, contact us and we will investigate.
• Damaged or opened parcel: Please photograph the packaging and contents, keep all materials, and contact us promptly so we can assist with a carrier claim.
• Marked delivered but not received: First check with household members, neighbours, building security, and any safe place. If still not found, contact us as soon as possible and we will liaise with the carrier.
• Incorrect or incomplete address: Please double‑check your address at checkout. We cannot guarantee rerouting once dispatched. If an order returns to us due to an addressing issue, we will arrange redelivery after confirmation; additional shipping may be required.
• Missed delivery/return to sender: If the carrier returns a parcel after unsuccessful attempts or non‑collection, we will contact you to arrange a new delivery.
• Loss or theft after delivery: Once a parcel is shown as delivered, risk may pass to the recipient. We will assist with enquiries but cannot guarantee replacement.

Order changes or cancellation

If you need to change your delivery address, combine orders, or cancel, contact us as soon as possible. We can make changes only before dispatch. After dispatch, standard returns timelines apply; see our returns information for details on domestic returns.

Last updated: 6 August 2026

Contact us

If you have any questions about shipping, tracking, duties or delivery, please reach out. Email: hello@jordonapparel.com. You can also use the form on our contact page.