Returns & Exchanges

We want you to be happy with your Jordon purchase. If something is not right, this page explains how returns and exchanges work.

7-day domestic return window (Pakistan)

For orders delivered within Pakistan, you can request a return within 7 days of the delivery date. Please contact us before sending anything back so we can provide return instructions.

Item condition requirements

• Items must be in original condition: unworn, unwashed, unaltered and free from odours, marks or pet hair.
• All original tags must be attached and the item packed securely, preferably in its original packaging.
• Include proof of purchase (order number or confirmation email).
• We may refuse or reduce refunds for items that do not meet these conditions.

How to start a return

• Email hello@jordonapparel.com with your order number, the item(s) you wish to return, and the reason. You can also use the form on our contact page.
• Wait for our reply with return instructions. Unauthorised returns may be rejected.
• Pack the item safely and send it back promptly after approval.

Refunds: timing and method

• Once your return is received and checked, we will confirm approval by email.
• Approved refunds are issued to the original payment method. If that is not possible, we will contact you to arrange an alternative.
• Refunds are typically processed within a few working days after approval. Your bank or card provider may take additional time to post the funds.

Exchanges

• If you need a different size or colour, contact us and we will confirm availability.
• The fastest option is usually to return the item for a refund and place a new order for the replacement.
• Direct like-for-like exchanges may be arranged where stock allows.

Faulty or incorrect items

• If you receive a faulty item or the wrong product, contact us as soon as possible with your order number, a brief description and clear photos.
• We will make it right — typically by repair, replacement or refund after assessment.

Non-returnable items

• Items marked as final sale.
• Customised or personalised items.
• Hygiene-sensitive items (where applicable).
• Items returned without tags or not in resellable condition.

International orders

We ship to the United States. If you need to return or exchange an international order, please contact us before sending anything back so we can advise on the options and next steps. Do not return items without our guidance, as customs processes can affect delivery and handling.

This policy does not affect your legal rights.

Last updated: 6 August 2026

Contact

If you have any questions, please email hello@jordonapparel.com or use the form on our contact page. We are here to help.